Is It Worth It for Businesses?

Is It Worth It for Businesses?

Choosing the right phone system for your business is a lot like shopping for ice cream at the grocery store. 

There are a ton of options, and technically, any of them would satisfy your needs. It’s easy to get overwhelmed by choice, so you stand there for a few minutes to compare your options.

Are you just eating the ice cream by itself, or is it going on top of a slice of apple pie? Context is key and will impact your choices.

Weighing all your options is an important step in your buying process that will ensure success down the road. There are a lot of VoIP services available, so how do you know which is right for your business? 

We will examine when RingCentral is a good option for your business communications system and when it’s time to look for a different solution.

RingCentral Plans and Pricing

RingCentral offers VoIP services, virtual meetings, call center, and AI solutions. It’s a common choice for organizations looking for a business phone system, particularly mid-sized businesses and enterprises, but how does it stack up to the competition?

Let’s look at a RingCentral vs Nextiva comparison for phone plans, features, and prices (plus any add-ons that may increase the cost.)

RingCentral offers three plans, each of which adds or upgrades features from the prior tier:

While this structure enables organizations to purchase a plan that best meets their size and business needs, there are some features only available as add-ons for an extra charge, regardless of the plan.

Each plan is also available at two different prices — an annual subscription and a monthly subscription at a higher cost.

Core plan

RingCentral’s Core plan begins at $30/user/month if paid monthly or $20/user/month when paid annually. This is their most standard offering, including basic call features, limited team messaging, and file-sharing capabilities, as well as:

RingCentral’s first pricing tier covers the basics for a small business just getting started. However, it’s pretty limited when it comes to functionalities that allow businesses to be flexible in today’s work environment, including hot desking, custom roles and permissions, and advanced analytics.

Advanced plan

Moving beyond the Core plan, RingCentral’s Advanced plan adds features and upgrades such as enhancements to its team messaging and file-sharing capabilities. This comes at a higher cost, with a price tag of $35/user/month if paid monthly or $25/user/month when paid annually.

RingCentral’s Advanced plan includes everything in the Core plan, plus:

RingCentral’s middle tier is the most popular plan according to their website. This plan is built for established companies that are looking for a solution to grow and scale with their business, as it includes more features focused on system management and admin.

There are a few notable downsides to the Advanced plan, including the lack of device-specific analytics and limited storage for files, messages, and recordings.

Ultra plan

RingCentral’s third tier has the most features but is also the most expensive. The Ultra plan is available at $45/user/month if paid monthly or $35/user/month when paid annually. 

This tier includes everything from the Advanced plan, plus:

RingCentral’s highest tier includes all the advanced features you would need to implement and manage a communication system for a large business. The biggest advantage for businesses using the Ultra plan is the ability to centralize communications, including phone calls, video, chat, SMS, and fax, into one app.

Options and add-ons

Given the price of the Ultra plan, you might assume that it includes everything RingCentral has to offer, but that’s not actually the case. RingCentral has options that are available as add-on features to any plan, albeit at a higher price.

These add-ons include:

  • RingCentral Webinar for hosting online presentations and seminars, starting at $40/host/month
  • Additional vanity phone numbers for a one-time fee of $30/number
  • Additional international numbers, starting at $5.99/user/month
  • RingCentral Rooms licenses, available at $49/room/month or for an annual cost of $468
  • Push-to-talk license for $5/user/month
  • High-volume SMS for organizations sending a large number of messages, starting at $0.01 per message sent or received

While it’s convenient to add these features to any plan, it can quickly push you over budget. With add-ons, you need to make sure you have a process for license and seat management so you’re not overpaying for users who don’t need these features.

Notable exclusions per plan

While each RingCentral plan offers a respectable number of features, there are still some key capabilities they lack. Organizations looking for these specific features may have to either spend extra for a higher tier or look elsewhere.

For the Core plan, there’s no access to advanced business analytics. This is an important feature for business communications platforms, and its exclusion is worth noting.

Nextiva Contact Center - Analytics Dashboard

Additionally, this plan only offers limited team messaging and file sharing, so collaboration may be challenging. Automatic call recording is also only available as an on-demand feature.

While the Advanced plan has more features than the Core plan, it still only offers limited storage for team messaging and file sharing. And while there are business analytics capabilities, they’re not as comprehensive as those in the Ultra plan, making it hard to fully manage your business communications system at this middle tier.

Nextiva Plans and Pricing

Now that we understand what RingCentral’s plans provide, we can take a look at Nextiva’s business plans and see how they compare.

Note that what’s shown below is the monthly price — you can save even more on annual plans.

“I recently changed from RingCentral to Nextiva for several reasons, one of which was to make things SIMPLER. So far using Nextiva, it has been remarkable. It’s everything, and more than I previously imagined. If one is looking into a VoIP Provider, I highly suggest you take a deep look at Nextiva.”

~ Miranda S, Nextiva customer since 2022, G2 Reviews

Essential plan

Nextiva’s Essential plan offers business communications necessities for $25.95/user/month if paid monthly or $18.95/user/month when paid annually. This includes a wide array of important features for VoIP calling and omnichannel communications:

Professional plan

One tier up from the Essential plan is the Professional plan, which is ideal for growing companies with larger business communications needs. This plan is available at $30.95/user/month if paid monthly or $22.95/user/month when paid annually.

The Nextiva Professional plan includes everything in the Essential plan plus:

Enterprise plan

Last but certainly not least, Nextiva’s Enterprise plan is aimed at big businesses with big communication requirements. This plan, available at $40.95/user/month if paid monthly or $32.95/user/month when paid annually, provides the most features, toll-free minutes, and integrations, making it a great choice for larger organizations. 

The Nextiva Enterprise plan includes everything in the Professional plan plus:

Common features across all plans

While each tier adds and improves upon the last, some features are universal. Whether you only want the essentials or are looking for enterprise communications, you’ll find these in every plan:

  • Call pop with customer information, providing key context about the caller at a glance
  • Customizable call routes to direct inbound calls to the right place or person
  • Advanced call management features, including call forwarding, call transfers, call waiting, and call hold
  • Voicemail-to-text service, turning voice messages into easily accessible text messages
  • Unlimited virtual faxing
  • 24/7 customer support via chat or phone

With Nextiva, there are several features you can always expect. All users across every plan have access to amazing service 24/7, making sure Nextiva is easy to use and stress-free so you can focus on your business. 

Notable exclusions per plan

Nextiva’s plans are packaged based on common business scenarios and use cases. Some features are saved for higher tiers, so customers looking for specific features might want to consider upgrading.

The Essential plan doesn’t include conference calls, SMS, or CRM integrations (although it does integrate with Outlook and Google Contacts). It also has fewer toll-free minutes than the higher tiers.

The Professional plan doesn’t include call recording or voice analytics, which are reserved for the Enterprise plan. It also has fewer toll-free minutes than the Enterprise Plan, although it has more than the Essential plan.

Top Features of RingCentral and Nextiva

Now that we understand what RingCentral and Nextiva offer, we can break their plans down into their top features and see what value each can bring to businesses, teams, and employees working in the office or on the go.

“We had RingCentral and changed to Nextiva. Nextiva’s service has been top-notch so far compared to RingCentral. It’s made our business so much easier, and we look forward to growing our business with them. Before, we were always scared of our service going down and being stuck again.” 

~ Tom W, TrustPilot review


The most important features of RingCentral’s communication solution include:


Nextiva’s top features are quite impressive, with an array of tools to improve business communications and the customer experience. These include:

Nextiva vs. RingCentral Comparison Table

Feature or functionality Nextiva Essential Nextiva Enterprise RingCentral Core RingCentral Ultra
Monthly price (billed annually) $17.39 $27.44 $30 $45
User capacity Unlimited Unlimited Unlimited Unlimited
Unlimited voice & video calling (US & Canada)
Mobile apps (iOS & Android)
Toll-free minutes 1,500 12,500 100 10,000
Video conferencing participants Unlimited 200
Video meeting recording
Meeting scheduling and calendar integrations
Team messaging
Voicemail to email
Toll-free numbers
Unlimited internet fax
Auto attendant
Call recording
Multi-level auto attendant
Salesforce and HubSpot integrations
Call queues
Voicemail transcription
Advanced analytics and reporting
Microsoft Teams integration
Single sign-on

Which Provider Is Right for Your Business?

Now that it’s clear what RingCentral and Nextiva have to offer, we can weigh the pros and cons for each to see what they bring to businesses.


RingCentral provides a good selection of features for businesses looking for:


Nextiva is an excellent choice for organizations that want:

The Final Verdict on Nextiva 

While both RingCentral and Nextiva offer competitive services…

Nextiva is the best choice for both growing small businesses and larger organizations that are looking for a cost-effective solution to scale.

And with Nextiva’s recent expansion in the contact center software space, you’re sure to have everything your company needs to stay connected, serve customers, and scale faster. 

Nextiva’s Essential plan provides all the necessary tools and features businesses need for excellent communication and collaboration, with an intuitive user interface.

Learn more about Nextiva’s enterprise communications platform and what it brings to your business.

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