Multichannel Contact Center: A Beginner’s Guide
Research from McKinsey shows most customers engage with three to five different channels on their way to resolving a request....
Research from McKinsey shows most customers engage with three to five different channels on their way to resolving a request....
What is average handle time? Average handle time (AHT) is the amount of time it takes to help a customer...
Your group is like a back garden it desires to be tended—and you might even be stunned what grows in...
/ Is downtown back? What the data on 3 big CBDs say With some people heading back to the office, we...
Nextiva was named a Q1 2022 “Best Area to Work” by Comparably in two classes — Best Places to Do...
There is a escalating gap among the amount of money of information readily available and the vital conclusions that are...