EJ’s secret Domo sauce: Approvals

At EJ, we are utilizing the Approvals place for our inside Domo ask for method. Prior to applying this choice, we professional difficulties with organization and transparency of incoming Domo requests. Requests had been submitted by means of a variety of locations like Buzz, electronic mail, messaging, phone phone calls, and other internal enterprise programs.

Once in a while, duplication of do the job was expert when requests had been sent to a number of users. Thanks to protection limitations experienced whilst utilizing the Assignments and Tasks space of Domo, we ended up missing a way to organize requests and offer transparency to those associated. When Approvals was introduced in our instance, we noticed this as an chance to centralize requests in one place. 

Approvals were being developed for acceptance workflows. Nevertheless, with the customizable templates, it has labored well to completely transform into a personalized request method. Any accredited Domo consumer has the skill to enter an Acceptance for a request.

5 Approval templates had been created in our occasion to cover the significant ask for styles we receive, and an more sixth option—”General Domo Request”—is out there for any requests that do not tumble into 1 of the other groups.

Each and every template is personalized to involve inquiries precise to the subject. For example, “New Consumer Request” incorporates necessary fields for title, email, and stability/obtain desires. And “New/Modified Report Request” can link directly to pages or cards. These templates require the necessary information upfront, cutting down the back again and forth communications to retrieve incomplete information for a request.   

By default, approvals are routed to the admin team for evaluation. Once in the admin queue, requests are reviewed and then assigned to an particular person admin or electric power consumer that will be responsible for completing the request. Reassigning enables customers to know who is functioning on the request. Immediately after the request has been accomplished, it is permitted and a notification is automatically despatched to the initial requester. 

The answers delivered by a centralized request process have solved our prior difficulties and offered many added advantages. The responses area on each ask for is utilized to organize discussions and @ mention immediately to material within just Domo.

End users have the skill to add observers or approval users to an unique request, which provides amplified transparency to their team. This procedure solves the concern of requests coming by numerous devices, allowing for for much better corporation and prioritization.

Another profit is the means to produce DataFlows on the Acceptance system itself, so we can make dashboards tracking the movement of acceptance procedures. 

In the end, utilizing Approvals for our interior Domo request program makes it possible for us to organize and tackle requests competently with a a lot quicker turnaround, ensuing in an increased person encounter.